SAYING NO NICELY
People everywhere are overloaded and overwhelmed. Learning to say NO in a positive way can reclaim the workplace, avoid destructive fights, and calm situations that seem out-of-control. By learning the three-step process, unwelcome demands, inappropriate and abusive behaviors, or unfair systems can be dealt with. From Ury's Harvard University course for managers and professionals, this content contains practical tools and solutions to assist in gaining positive outcomes. Reference book: The Power Of A Positive No. NEA Staff with William Ury, PhD, Negotiation Expert.
(COURSE STYLE-MEDIUM)